Tag: ai

All the articles with the tag "ai".

• Deflection Is Not Resolution: The Real Economics of AI Customer Service

  Published:Sep 30, 2026 |  at 03:05 AM

  Containment and deflection rates flatter AI service deployments because they count contacts that never reached a human, not problems that were solved. Here is how to measure resolution — repeat contacts, escalation cost, wrong-answer cost and churn — and decide whether your service metrics are telling the truth.

• Internal Audit Has to Assure Systems That Change Themselves

  Published:Sep 28, 2026 |  at 02:20 AM

  Internal audit was built to test controls that stay still. AI systems change behaviour when a model is upgraded, a prompt is edited or data drifts, so the third line now needs continuous evidence, a model and prompt change register, and a board report that states residual risk rather than a stale pass.

• The Compute Bill Comes Due: Why AI Roadmaps Now Have a Capacity Ceiling

  Published:Sep 25, 2026 |  at 01:35 AM

  Model capability has stopped being the binding constraint on enterprise AI. Electricity, data-centre capacity and regional availability now cap what a roadmap can deliver — so leaders must forecast compute in business terms, rank workloads by value per unit of compute, and run capacity as a portfolio decision.